Louise Stebbing Printmaker

FAQ’s

Shipping
• Delivery times
• Overseas shipping
• Canceling your order
• Returns, exchanges and refunds

Shipping Costs

Shipping varies according to size of work on average is £10 to £20 by next day Special Delivery . Any problems with trying to make payments please email me on louiseprintmaker@gmail.com

 

Packaging

Large work will be protected with acid free tissue and packed in a sturdy cardboard postal tube, smaller works will be send flat protected by heavy board.

If you wish to buy framed work it can be collected from Skylark Studios. Ask for prices for framed work. 

 

Cancelling your order

If you would like to cancel your order before it has been shipped, please contact us so that we can cancel the order on our system before authorizing your payment. If your item(s) have already been shipped we will be happy to exchange or refund within 14 days (see below).

  

Online Returns Policy

If for any reason you are not completely satisfied with your online purchase and wish to return it for a full refund, please ensure that the goods are returned in perfect saleable condition, in their original packaging,  with invoice as proof of purchase within 14 days of receipt to: Skylark Studios, Hannath Road, Tydd Gote, Wisbech, Cambs. PE13 5ND. UK

We would suggest that you use some form of delivery service that requires a signature. Once we have received the item(s) (in the condition in which they were sent) we can either offer you an alternative item or a full refund. We would request that you return the item(s) to us within 14 working days of receipt.

Please ensure that you include your name, address and telephone number or e-mail when returning goods.

 

Delivery times

Subject to availability, we will dispatch your goods within 2-5 days of receiving your order.

 

Taxes

All custom charges, taxes or import duties that may be payable are the sole responsibility of the purchaser.  We aim to deliver UK and international orders within 3-7 working days. Weekends and UK Bank Holidays are not considered working days.